L’île aux Fleurs arrangements are final sale and cannot be returned or exchanged - given that each arrangement is hand designed for a specific individual.
If you would like to cancel an order, please make sure to contact us 24 hours or less after you place the order. Please contact us at info@lileauxfleursny with any questions, comments, or concerns, and a team member will do everything possible to assist you. If you do not contact us within 24 hours of placing an order, your order cannot be cancelled. Additionally, notwithstanding the foregoing, if your order is already in the process of being created, it cannot be cancelled for any reason whatsoever. Note that a same day order cannot be cancelled under any circumstances.
*Please note that we cannot guarantee that we will be able to cancel your order given that once your order enters our processing facility we are no longer able to make any changes.